Work
Eight pieces of evidence, in order of what they prove.
Each one names what it does not claim. Client-sensitive material is anonymised.
Replacing a manual review with evidence-derived acceptance gates
A profitable line was being suppressed by a process everyone believed was prudence.
Writing low-income housing as a commercial insurance property required a lengthy evaluation by an underwriter and then a senior underwriter — of the b…
Operational change across an independent agent network
Change delivered to ~3,000 independent agent businesses and 450 employees across five product lines.
An independent distribution network — agents running their own businesses — across personal and commercial auto and property, life, mutual funds and v…
Data-gated validation instead of sign-off
A stage was complete when its measure was met, not when a document was signed.
Improvement programmes routinely measure nothing after launch, or measure and then stop. Adoption is declared rather than demonstrated, and the change…
A 450-location rollout delivered in the first ten days of a shutdown
Two product lines, 450 locations, three provinces — including the training content.
When the Covid-19 shutdown closed branches, two independent financial product lines had no way for clients to complete agreements. The alternative was…
Moving decision rights from people into systems
The largest gains came from where decisions were made, not from working faster.
Across five years of operational transformation, the pattern that produced the outsized results was consistent, and it was not effort or headcount.…
Build the thing, then build the people who run it
A six-month development programme for incoming operators, run with zero attrition.
Prospective retail franchisees were being brought into the network without a structured route into how the operation, its product suite and its framew…
Assurance tooling: proving a number instead of asserting it
A frozen benchmark, determinism gates, and lineage for every run.
Where a decision moves into a system, the organisation has to be able to re-derive the result — for an auditor, a regulator, or its own confidence. Mo…
The same method, at the scale of one person
165,861 lines across 14 systems — including the instrumentation of the method itself.
The claim that a method works is stronger when it survives being applied without an institution behind it.…